Does Every Business Need An Actual Phone?
Every business needs and has some phone service. However, not every business needs phones. There are several ways to use phone service without a physical desk phone. Many companies use virtual phones, which are basically an app on a computer, tablet, or smartphone instead of a traditional physical business phone. There are several reasons for this – but saving money isn’t one. Today’s VoIP phones (almost all physical phones are now VoIP) are relatively inexpensive and either come with the service or can be rented for a few dollars per month. Also, supporting an app is very close to the cost of a phone; so why not use a phone?
People that are constantly on a phone, frequently prefer a headset – which can be attached to a phone or can be used with a computer with a phone app installed. For incoming calls, headset users never need to touch their phones because they can simply answer or end a call from that headset. The only time they would need to interface with the phone would be to make or transfer a call, which can be done from the app. In these cases, that user can eliminate a clunky piece of hardware and a few cables from their desk. The phone app can also be installed on several devices, so they always have access to their phone.
When the app is installed on a smartphone, it sets up a separate presence on that cell phone – allowing the user to answer business calls differently than private ones. When they make calls from the app, the calls appear in office call logs and output the office caller ID so calls made from the apps do not reveal the users’ cell numbers.
However, there are many people who want the experience that a physical phone provides, so that is an option that can be used along with an app. Calls can be moved easily from the app to a phone and back again without interrupting a call. What do you prefer? Reach out to Online Technology Associates today to discuss the best business phone options for your particular business…our consults are free of charge!
