Our mission is simple – Customer first, no exceptions.
OTA is an independent telecom agency; this means we represent our clients to any and all of the telecom providers.
Our business model is similar to that of an independent insurance agent, we work for the client, but are paid by the carriers. Our only agenda is finding and supporting the right fit solution for our clients without regard for any sales quotas or contracts with providers. There are hundreds of providers in our industry and we can work with any of them.
The differences between working with us VS a direct sales agent are:
- We are carrier agnostic, we are not committed to selling one carrier over any other. The direct representation of any carrier is only allowed to sell their employer’s services, whether or not that is the best choice for the customer
- We represent the client, not the carrier. The direct rep is duty bound to do what is best for their employer. Conversely, our duty is to do what is best for the client. This is a significant difference in the products and pricing the client winds up with.
- Representing the customer extends to our support as well as the sales process. When conflicts occur, we are naturally on the customer’s side, unlike the direct sales or support agent.
- With OTA, the people that sell the products, have to support them as well. When you deal with a direct rep, once the contract is signed, you are directed to an 800 number staffed by people who do not know what you were told before the sale, only what the contract says. This often fosters an adversarial relationship between the customer and the carrier. OTA clients never have this problem, we represent our clients, not the carrier.