Photo showing use of Artificial Intelligence in Phone Systems with text reading "Using AI in Phone Systems".

AI, or Artificial Intelligence, can be used in several ways with telecommunication. The more basic uses are in analytics, examining call performance and quality of call center agents. You can set parameters for performance that can evaluate agent performance in real-time and collective data analysis.

Agent Performance Monitoring

A call center manager can be alerted when a call is going off script or when the prospect is giving either cues that they are ready to buy or that they are going the other way.

Real-Time Coaching

A manager can “whisper in the ear” of the agent, meaning talk to their agent without the prospect hearing what they say, and coach the agent to either close the deal or switch tactics while they are on the call.This is just one of the many uses of AI in telecom, but one of the most effective in successful campaigns.

Contact Online Technology Associates today to see if AI fits your business well!

Contact Information

Larry Cole
Managing Partner
Main: 770-446-7199 X 202
Direct: 678-916-1952
Cell: 404-660-1662

Photo of a large satellite dish with text reading, "Satellite Internet - It's Not What You Think!"


Business internet users have more choices than ever, at the same time, familiar products like analog phone lines and DSL are going away or in some areas, most are already gone. Other older products and services are benefitting from improved technology and one of those is satellite internet.

Those who tried Satellite Internet when it first became available, know that it was an erratic service which was not business grade by today’s standards. Modern systems use similar technology, but the service has been vastly improved by improved hardware and low earth orbit (LEO) satellite services and smaller, more efficient reception dish.

Older systems were metered, so users never know what to expect on their monthly bill. That too has or is going away.  Newer service by several providers are using more satellites, in a lower orbit with improved hardware that greatly increases stability, reliability and signal quality. They are no offering unlimited packages that guarantee a consistent bill every month. While satellite is not the best choice for every business, it is a great option for locations where options are few and those that are hard to reach with other services. If you are having trouble finding good internet for your business, call Online Technology Associates for a quote, you may be surprised! Contact: (770) 446-7199 • LCole@OTA1.com.