Many companies are now using both remote and office-based workers, known as the Hybrid Workforce, and are experiencing new challenges – Aside from lack of supervision and keeping employees on task, it is very common for technical issues to arise. Here are the most common issues and some suggestions for addressing them:
Poor Residential Internet – This is the big one since most residential Internet is not up to the task of handling business applications… Unfortunately, in most areas, there are few if any good choices. However, the common broadband cable or fiber services can be supplemented by using cellular (4G/5G) devices to connect business users only. This can be done through a number of companies that have cellular routers with ethernet ports.
In many cases, the internet is actually acceptable, but the WiFi supplied by your cable company is not. Since most homes have cables with low-voltage outlets, users use WiFi… And this is the first place to make improvements: make sure you have multiple WiFi networks, one for home business purposes, and another for everything – and everyone else!
Most cable and broadband providers equip their routers with one or more WiFi networks – BUT those networks are usually pretty weak. We advise you to turn that WiFi off, connect a separate WiFi router to the modem and place it in a place that is as close as you can get to the business users. If you have a multi-story or very large home, you may need multiple wireless access points (WAPs) to provide a good signal where you need it. If you are using VoIP phones, there are several that can connect over WiFi, so you do not need to place them near the modem or run cable.
YOU NEED SECURITY…who doesn’t – am I right? You would definitely benefit from a VPN router and firewall. There are online services, but it is much better to use a physical device on site to protect valuable information! This also can improve the integrity of the signal for data transmitted over the VPN. It is always a very good idea to connect the VPN to your office system and not just send the important data over the broadband circuit directly to the internet as this allows you to utilize your office firewall as an additional safeguard.