Photo showing use of Artificial Intelligence in Phone Systems with text reading "Using AI in Phone Systems".

AI, or Artificial Intelligence, can be used in several ways with telecommunication. The more basic uses are in analytics, examining call performance and quality of call center agents. You can set parameters for performance that can evaluate agent performance in real-time and collective data analysis.

Agent Performance Monitoring

A call center manager can be alerted when a call is going off script or when the prospect is giving either cues that they are ready to buy or that they are going the other way.

Real-Time Coaching

A manager can “whisper in the ear” of the agent, meaning talk to their agent without the prospect hearing what they say, and coach the agent to either close the deal or switch tactics while they are on the call.This is just one of the many uses of AI in telecom, but one of the most effective in successful campaigns.

Contact Online Technology Associates today to see if AI fits your business well!

Contact Information

Larry Cole
Managing Partner
Main: 770-446-7199 X 202
Direct: 678-916-1952
Cell: 404-660-1662

Photo of a large satellite dish with text reading, "Satellite Internet - It's Not What You Think!"


Business internet users have more choices than ever, at the same time, familiar products like analog phone lines and DSL are going away or in some areas, most are already gone. Other older products and services are benefitting from improved technology and one of those is satellite internet.

Those who tried Satellite Internet when it first became available, know that it was an erratic service which was not business grade by today’s standards. Modern systems use similar technology, but the service has been vastly improved by improved hardware and low earth orbit (LEO) satellite services and smaller, more efficient reception dish.

Older systems were metered, so users never know what to expect on their monthly bill. That too has or is going away.  Newer service by several providers are using more satellites, in a lower orbit with improved hardware that greatly increases stability, reliability and signal quality. They are no offering unlimited packages that guarantee a consistent bill every month. While satellite is not the best choice for every business, it is a great option for locations where options are few and those that are hard to reach with other services. If you are having trouble finding good internet for your business, call Online Technology Associates for a quote, you may be surprised! Contact: (770) 446-7199 • LCole@OTA1.com.

Independent Agent at her desk with text to side saying,"Work with a Telecom Consultant that Works for YOU!."


At Online Technology Associates, we work for our clients, but the carrier pays us, not the customer. Much like an independent insurance agent, we never bill our clients for representing them during the sales process, as well as for as long as they use our services.

You may think that we add extra costs to the service to pay us, but the truth is that all telecom contracts include a commission for the seller, even if you buy the service online or from a direct agent.

The difference is that these folks will NEVER represent you, they always represent the carrier. We stand behind our clients, not the carrier so you can have a professional on your team without any additional cost. Give us a try, you will not be disappointed.

Reach out today for a free-of-charge consultation on how you can get the best options for your business, big or small! We’d love to help you make sense of all the telecom options!

Contact
LCole@OTA1.com
(770) 446-7199

Hours: 
M-F: 8AM-5PM
Account Holder Emergency Support:  24/7/365

68% of people surveyed would prefer to have a root canal without anesthesia, a tax audit, or dinner with their mother-in-law than to be put on hold. Coupled with small and mid-sized businesses only answering 37.8% of their inbound calls, it’s understandable that customers hesitate to place a phone call.

Live website chat offers a solution:

  • 41% of customers think a company that offers live chat on its website is more trustworthy
  • 38% of consumers are more likely to purchase from a company that offers live chat support
  • 52% of consumers are more likely to repurchase from a company that offers live chat

Yet, only 9% of companies use live chat because of its many logistical problems including dedicated staff monitoring chat rooms and customers chained to their web browser.

The HostMyCalls Website SMS Initiation Widget is the perfect solution. Customers can initiate communication with your business from your website, but the communication does not require the customer to stay connected to their browser and your staff does not need to monitor chat rooms.

The SMS Initiation Widget is part of the HostMyCalls Business-Grade SMS System which makes engagement painless. Further, you can send and receive SMS messaging on your existing telephone numbers while leaving your current voice services intact. By simply conversing with your customers through text, they will have a more positive outlook toward your business and will be more likely to recommend it to their friends. 

To learn more about our SMS platform, visit OTA1.com to try out a fully branded SMS widget for yourself! You can engage with real humans using our SMS chat initiation widget in the lower right corner of our web page. You can also request sales contact by texting ‘learnsms’ to (678) 916-1952.

It’s time for your business to stop surviving and start thriving – and Online Technology Associates is here to make that happen!

AI + Telecom Online Technology Associates

Nothing New Here: Artificial Intelligence Has Been In Telecom for Years!

Artificial Intelligence (AI) is the latest trend in many areas, but telecom has used the concept for years. SDWAN  (Software Defined Networks)  have been around for years, but are they really AI?  Well…technically, YES!

It all started with the quest for more reliability in business and residential internet circuits. The fact is that there are NO internet circuits that are 100% reliable, even though there is high demand for the highest reliability available…The solution is to stack two or more circuits, then intelligently send and receive data on a combination or selection of the available services.

SDWAN uses a device onsite that is connected to multiple circuits, usually diverse types, such as cable, copper, fiber, satellite, ETC. The onsite device combines the circuits and points the incoming and outgoing data to a SDWAN provider, which receives the traffic from a customer and resends it according to preset priorities and programming.

The result is that missing packets and down circuits are rectified by simultaneous transmission of the data so the SDWAN provider can sort it out, replace missing packets and resend it over clean fiber connections. The customer also gets to take advantage of the combined capacity through load balancing to for a larger, faster, and more reliable circuit than any of the circuits in the mix.

Customers can also choose to send critical data over the most secure and clean circuit in use – and relegate less critical traffic, such as casual surfing, social media, etc., to a cable or other less secure broadband circuit to keep the secure capacity available for more important data.

SDWAN is not just an appliance, it is a service that can ensure the most secure, clean, and reliable connections available. There are also other AI services in telecom, such as “Smart Networks” – but we will discuss that at a later time.    

Got Questions? Yep, AI is a lot to ponder…Just reach out to Online Technology Associates to make sense of it all…we’re here to untangle the info and help you get the best connection for your business!