Independent Agent at her desk with text to side saying,"Work with a Telecom Consultant that Works for YOU!."


At Online Technology Associates, we work for our clients, but the carrier pays us, not the customer. Much like an independent insurance agent, we never bill our clients for representing them during the sales process, as well as for as long as they use our services.

You may think that we add extra costs to the service to pay us, but the truth is that all telecom contracts include a commission for the seller, even if you buy the service online or from a direct agent.

The difference is that these folks will NEVER represent you, they always represent the carrier. We stand behind our clients, not the carrier so you can have a professional on your team without any additional cost. Give us a try, you will not be disappointed.

Reach out today for a free-of-charge consultation on how you can get the best options for your business, big or small! We’d love to help you make sense of all the telecom options!

Contact
LCole@OTA1.com
(770) 446-7199

Hours: 
M-F: 8AM-5PM
Account Holder Emergency Support:  24/7/365

Image of digital scales of justice balanced by wi-fi symbol...with text reading: "What is Net Neutrality?"

Internet Neutrality, or Net Neutrality,  is the principle that internet providers (ISPS)  must treat all internet traffic equally, providers would not be allowed to divert access to any content.   Access to all sites, content, and applications at the same speed, under the same conditions, without blocking or giving preference to any content would become law.

There are arguments on both sides of this issue. Supporters of net neutrality argue that it prevents ISPs from filtering Internet content without a court order, protects freedom of speech<https://en.wikipedia.org/wiki/Freedom_of_speech> and democratic participation.


Opponents of net neutrality argue that it deters competition, increases taxes, imposes unnecessary regulations, increases access pricing which would make the Internet less accessible to poor people, prevents Internet traffic from being allocated to the most needed users…


So who should decide what can accessed over the internet? That is the question.

AI + Telecom Online Technology Associates

Nothing New Here: Artificial Intelligence Has Been In Telecom for Years!

Artificial Intelligence (AI) is the latest trend in many areas, but telecom has used the concept for years. SDWAN  (Software Defined Networks)  have been around for years, but are they really AI?  Well…technically, YES!

It all started with the quest for more reliability in business and residential internet circuits. The fact is that there are NO internet circuits that are 100% reliable, even though there is high demand for the highest reliability available…The solution is to stack two or more circuits, then intelligently send and receive data on a combination or selection of the available services.

SDWAN uses a device onsite that is connected to multiple circuits, usually diverse types, such as cable, copper, fiber, satellite, ETC. The onsite device combines the circuits and points the incoming and outgoing data to a SDWAN provider, which receives the traffic from a customer and resends it according to preset priorities and programming.

The result is that missing packets and down circuits are rectified by simultaneous transmission of the data so the SDWAN provider can sort it out, replace missing packets and resend it over clean fiber connections. The customer also gets to take advantage of the combined capacity through load balancing to for a larger, faster, and more reliable circuit than any of the circuits in the mix.

Customers can also choose to send critical data over the most secure and clean circuit in use – and relegate less critical traffic, such as casual surfing, social media, etc., to a cable or other less secure broadband circuit to keep the secure capacity available for more important data.

SDWAN is not just an appliance, it is a service that can ensure the most secure, clean, and reliable connections available. There are also other AI services in telecom, such as “Smart Networks” – but we will discuss that at a later time.    

Got Questions? Yep, AI is a lot to ponder…Just reach out to Online Technology Associates to make sense of it all…we’re here to untangle the info and help you get the best connection for your business!

Guy working remotely from a coffee shop

Many companies are now using both remote and office-based workers, known as the Hybrid Workforce, and are experiencing new challenges – Aside from lack of supervision and keeping employees on task, it is very common for technical issues to arise. Here are the most common issues and some suggestions for addressing them:

Poor Residential Internet – This is the big one since most residential Internet is not up to the task of handling business applications… Unfortunately, in most areas, there are few if any good choices. However, the common broadband cable or fiber services can be supplemented by using cellular (4G/5G) devices to connect business users only. This can be done through a number of companies that have cellular routers with ethernet ports.

In many cases, the internet is actually acceptable, but the WiFi supplied by your cable company is not. Since most homes have cables with low-voltage outlets, users use WiFi… And this is the first place to make improvements: make sure you have multiple WiFi networks, one for home business purposes, and another for everything – and everyone else!

Most cable and broadband providers equip their routers with one or more WiFi networks – BUT those networks are usually pretty weak. We advise you to turn that WiFi off, connect a separate WiFi router to the modem and place it in a place that is as close as you can get to the business users. If you have a multi-story or very large home, you may need multiple wireless access points (WAPs) to provide a good signal where you need it. If you are using VoIP phones, there are several that can connect over WiFi, so you do not need to place them near the modem or run cable.

YOU NEED SECURITY…who doesn’t – am I right? You would definitely benefit from a VPN router and firewall. There are online services, but it is much better to use a physical device on site to protect valuable information! This also can improve the integrity of the signal for data transmitted over the VPN.   It is always a very good idea to connect the VPN to your office system and not just send the important data over the broadband circuit directly to the internet as this allows you to utilize your office firewall as an additional safeguard.